Cancellation Policy
General Appointment Cancellation & No Show Policy
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not contact to cancel an appointment within a reasonable time frame, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly ‘full’ appointment book.
If an appointment is not cancelled at least 24 hours in advance you will be charged a twenty-dollar ($20) fee; this will not be covered by your insurance company.
Compassion Pass
We offer all patients ONE compassion pass that allows them to use under their discretion. If the cancellation policy is not adhered to and you would like to use your compassion pass, this can be implemented, and no fee will be charged.
Payment
It is expected that the cancellation fee will be paid via credit card over the phone. If this cannot be achieved then an outstanding account will be applied to your account for future payment.
Psychology Appointment Cancellation & No Show Policy
We kindly ask that all patients adhere to this policy to ensure the smooth functioning of our practice and to respect the time of our practitioners. Patients are required to provide a minimum of 24-hours notice for any cancellation or change to their scheduled appointment.
If an appointment is not cancelled at least 24 hours in advance, a charge equal to 50% of the appointment will be charged. This fee is equal to one hundred and twelve dollars and fifty cents ($112.50); this will not be covered by your insurance company.
Compassion Clause
We understand that unforeseen circumstances may arise, and we strive to approach each situation with compassion and understanding. Clients facing exceptional circumstances that prevent them from adhering to the 24-hour notice requirement are encouraged to reach out to our office as soon as possible. Our team will review such cases on an individual basis, and under certain circumstances, may waive the cancellation fee.
Payment
It is expected that the cancellation fee will be paid via credit card over the phone. If this cannot be achieved then an outstanding account will be applied to your account for future payment.
